Shipping policy

Effective Date: 13/06/2025

Thank you for choosing MySleepGenie! Below is important information about our shipping process when sending your orders within the UK and to the USA.

1. Shipping Carrier

We use Evri as our trusted delivery partner for shipments within the UK. For deliveries to the USA, we partner with reliable international courier services coordinated through Evri to ensure safe and timely delivery.

2. Order Processing Time

  • Orders are processed within 1-2 business days (Monday to Friday).

  • Orders placed on weekends or UK public holidays will be processed the next business day.

3. Shipping Destinations & Delivery Times

United Kingdom

  • Standard Shipping: 3-5 business days from dispatch.

  • Delivery times may vary due to regional or seasonal factors.

United States

  • Standard Shipping: 7-14 business days from dispatch, depending on customs and local delivery services.

  • Please note customs clearance may cause delays beyond our control.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on your destination and order size/weight.

  • Free shipping offers may be available during promotions — check our website for details.

5. Order Tracking

  • Once your order ships, you will receive a shipping confirmation email containing your tracking number.

  • For UK orders, track your parcel at Evri Tracking.

  • For USA orders, your tracking will be provided through the corresponding international courier service.

6. Customs, Duties & Taxes (USA Orders)

  • International shipments to the USA may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer.

  • Please check with your local customs office for details.

7. Delivery Issues

If you experience any issues such as delays, lost parcels, or damage, please contact our customer support at [your email address] with your order number so we can assist you.

8. Address Accuracy

Please ensure that your shipping address is correct and complete at checkout. We cannot be responsible for delays or lost parcels caused by incorrect addresses.

9. Returns & Refunds

For details on returning items or refunds, please visit our Returns Policy page.