Refund policy

SleepGenie 14-Day Risk-Free Trial & Returns Policy

We want you to be completely satisfied with your "SLEEPGENIE" purchase. That's why we offer a 14-day risk-free trial on all our products.

How the 14-Day Risk-Free Trial Works

Your 14-day trial period begins on the day you receive your order. If for any reason you are not satisfied, you can return the product to us for a full refund.

How to Return an Item

To initiate a return, please follow these steps:

• Contact us: Email our customer service team at info@sleepgenie.co.uk with your order number and the reason for your return. Please allow up to 2 working days for a reply. Our team will provide you with a return authorisation and instructions.
• Package your item: Ensure the product is in its original packaging and in good condition.
• Ship the item: Send your return to the following address:
• SLEEPGENIE RETURNS 103 Tynemouth Road North Shields, NE30 1ED United Kingdom

Important Information

• The return must be postmarked within the 14-day trial period.
• We recommend using a tracked shipping service to ensure your return is received.
• The customer is responsible for return shipping costs.
• Once we receive and inspect your return, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to appear in your account.

We are confident you'll love your "SLEEPGENIE" product, but our risk-free trial is here for your peace of mind.